Text messaging is an add-on to the phone system and costs CA$10 per month. Open the SMS tab in the phone settings to view its status or enable it.
A compliance review is required before you can send responses. The interface indicates the status of this step after activation.
Allowed conversations
When SMS is active, you can:
- Receive messages sent to your Parle number
- Open a conversation from the Text messages tab
- Reply to someone who has already messaged you
You cannot start a new conversation or send a message to someone who has never written to you. This restriction helps prevent unsolicited messages and spam on the platform.
Booking reminders
If the Bookings module is also enabled, a booking page can request the participant’s mobile number and send an SMS reminder before the appointment.
Enable this option in the booking page details. The supplied number is saved to the CRM contact created or updated during booking.